Frequently Asked Questions
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Can I cancel my orders ?
Yes, you may cancel your order but unfortunately we are only able to process refunds if the cancellation is done not less than 2 weeks before the party date.
Can I opt for DIY to save on delivery fees ?
Yes you may do so. Please contact us at 61007529 to arrange a convenient pick-up time.
Are the bouncy castles safe for toddlers?
Our bouncy castles cater to a variety of age range, recommended for children 1 and above. For toddlers, you may wish to choose a bouncy castle from the smaller sized range. Toddlers can definitely play within the bouncy castles, but must be separated from the older children for safety reasons. We do also recommend the ball pools for toddlers.
If my ceiling is 2.1m high and the height of the bouncy castle is stated as 2m tall, do you think I can fit the bouncy castle in my house?
Yes, it would be possible to fit the bouncy castle in your given area. However, it is not advisable to do so as the low ceiling height poses danger to the children playing on the bouncy castle. Our bouncy castles are not equipped with a top netting, only protective nettings surrounding the jumping area. Do opt for a lower bouncy castle or source for an alternative venue.
How much space allowance is needed for the bouncy castle?
The measurements provided on our website are true to the bouncy castle’s actual size. However, do give an extra 1m allowance for the blower and the air tube. For safety reasons, sufficient space is also needed for kids to enter and exit the bouncy castles.
I like the items that you rent, can I buy brand new pieces?
Yes you can. Some of the cars are available for both hire and purchase. Please click here to see what we have to offer for sale. Do rest assured that the quality of the cars for both hire and purchase are of the highest quality.
What is the dimensions of a 6V car?
While the dimensions largely differ between models, the length is generally about 1m , width is 70cm and height of about 40cm.
Can the 6V battery ride fit into my saloon car?
Yes it can, a 6V Battery ride can fit into the rear seat of the car. It is not possible to fit it into the boot however.
How may I change up the provided batteries?
You may simply change them out by reattaching the terminals – Red Terminal to Red Connector and Black Terminal to Black Connector.
What are the extra accessories provided?
All battery rides are provided with 2 sets of Battery. Chargers are not included with the items.
How long can the car battery last? Is it rechargeable?
For every car rental, we provide a fully charged battery, which can last 1.5-2 hours, depending on the usage. Chargers are not provided for both DIY and Delivered Parties.
What is the speed of the 6V cars? How does it compare to the Power Series (12V) vehicles?
The typical speed of a 6 Volt Battery Operated Car is about 4-5 km/hr . That roughly translates to an adult’s walking pace, and it is therefore suitable for children between 1-5 years old. Power Series Vehicles (12 Volts) generally have a dual speed setting , normal and turbo that allows the car to go up to 8 km/hr , equivalent to an adult running pace.
What is the difference between a 6V and 12V battery operated car?
Apart from the obvious power difference, the speed of the 6V is equivalent to the walking pace of an adult while the 12V is similar to an adult’s running pace.
The age suitability also differs as the 6V is suitable for kids aged 2 to 5 while the latter’s suited for ages 5 and above.
Are the Fun Balls and Ball Pools clean?
We believe in only providing our customers with only the best services, so you can rest assured that every booking made with us would be up to standard. Our colourful air filled balls and ball pools are 100% sanitized and cleaned before and after every booking.
Are Ball Pools suitable for any ages?
Ball Pools are recommended for toddlers between the age from 1 to 3 years old. If you have older children, you may wish to opt for a Bouncy Castle instead. Some of the Bouncy Castles also come with a small ball pool area for play.
Can I DIY a Ball Pool?
“We get lots of questions asking if it is really that easy to DIY a Ball Pool… Please click here for a step-by-step DIY Ball Pool youtube video.
* All DIY Ball Pool come with the following items:
– Ball Pool in a carrying case
– Handheld Blower
– Play Mats
– Fun Balls (Each bag consist of 200 Balls. Click here for measurements)
However, please take note that the balls to fill up the ball pool are very bulky, and may not be able to fit into your car. Hence we recommend that you opt for our delivery service if you plan to hire a ball pool.”
What is a Ball Pool?
A ball pool is a pit, usually rectangular and padded, filled with small colourful hollow plastic balls. Instead of balls, other spherical objects can be used, such as balloons. It is typically good for toddlers.
Do you include the blower and mats for DIY?
Yes, we provide all the necessary equipment for customers who opt for DIY as well.
How heavy is the bouncy castle? Can I put it in my car?
Yes and no. We carry two different types of Bouncy Castles: nylon and PVC. For small and medium size bouncys, they would be of nylon material, which makes them lighter and more compact. These nylon bouncy castles will be able to fit comfortably into your car boot. However, the larger bouncy castles are made of PVC and are thus heavier and more bulky. These bouncy castles are not be able to fit into your car.
Do you sanitize the toys?
We believe in only providing our customers with only the best services, so you can rest assured that every booking made with us would be up to standard. Our bouncy castles are 100% sanitized and cleaned before and after every booking.
What is the difference between doing DIY and getting a delivery service?
With our delivery service, our staff will do the set up and take down for you. All you need to do is to tell us your party venue and time, and leave the rest to us! On the other hand, if you were to opt for DIY, you would have to come down to our office to collect your items and set them up yourself.
My party is outdoor and it is forecasted to rain. Do you have any wet weather policy?
We are unable to provide any wet weather contingency plans, so we do advise our customers to secure an alternative indoor location in case of such situations. However, we are able to provide you with the option of postponing your party.
My party is only in a few days’ time, but due to an emergency I have to cancel my party. Can I get a refund or postpone my party? What are the costs incurred?
We are sorry to hear that you have to cancel your party, but unfortunately we are only able to process refunds if the cancellation is done not less than 2 weeks before the party date.
In this case, we are able to offer you the option of postponing the party for up to one year.
What is the speed of the 6V cars? How does it compare to the Power Series (12V) vehicles ?
The typical speed of a 6 Volt Battery Operated Car is about 4-5 km/hr . That roughly translates to an adult’s walking pace, and it is therefore suitable for children between 1-5 years old.
Power Series Vehicles (12 Volts) generally have a dual speed setting , normal and turbo that allows the car to go up to 8 km/hr , equivalent to an adult running pace.
Will there be any Party Assistants provided along with the rentals?
Prices quoted do not include a Party Assistant. However, we do provide the option of hiring a Party Assistant (additional $20/h) to ensure safety and control.
How long can the car battery last? Is it rechargeable?
For every car rental, we provide a fully charged battery, which can last 1.5-2 hours, depending on the usage.
Chargers are not provided for both DIY and Delivered Parties.